Privacy Policy

Introduction

Orderly Wellness Corp (“we,” “us,” or “our”), operating OrderlyMeds, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile application, and telehealth pharmacy services (collectively, the “Services”).

Information We Collect

Information You Provide

• Account registration details (name, email address, date of birth, password)
• Contact information (phone number, shipping address)
• Health and medical information submitted through intake forms or consultations
• Payment information (processed securely by our payment processor; we do not store full card numbers)
• Communications you send to us (support tickets, chat messages, emails)

Information Collected Automatically

• Log data: IP address, browser type, operating system, referring URLs, pages visited, timestamps
• Device information: device identifiers, screen resolution, language settings
• Usage data: features accessed, clicks, session duration, errors encountered
• Cookies and similar tracking technologies (see Cookies section below)

Information from Third Parties

• Identity verification providers
• Pharmacy benefit managers and insurance verification services
• Analytics and advertising partners (aggregated or de-identified where possible)

How We Use Your Information

• To create and manage your account and authenticate your identity
• To provide telehealth consultations, prescription fulfillment, and pharmacy services
• To process payments, manage subscriptions, and send receipts
• To communicate with you about orders, prescriptions, and service updates
• To send marketing communications where you have opted in (you may opt out at any time)
• To improve, personalize, and develop our Services
• To detect, investigate, and prevent fraud, abuse, and security incidents
• To comply with applicable legal obligations, including HIPAA

How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

• Healthcare providers: Physicians, pharmacists, and other clinicians involved in your care
• Service providers: Vendors who process payments, deliver prescriptions, host our infrastructure, or provide customer support — bound by confidentiality agreements
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• With your consent: For any other purpose with your explicit consent

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve our Services. These include:

• Essential cookies: Required for authentication, session management, and security
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may impact functionality.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations (including HIPAA record retention requirements), resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable state and federal law.

Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time
• Request data portability
• Object to or restrict certain processing activities
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@orderlymeds.com.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

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